FAQ

FIND OUR MOST COMMON QUESTIONS BELOW

Frequently Asked Question

  • Can I request a skin tone guide

    - Yes, email us the skin tone you are interested in and your mailing address and we will get it out to you as soon as possible!

  • Compatible Devices:

    • Omnipod® 5
    • Omnipod DASH®

    Podern Pod Covers are precision-engineered to fit both Omnipod® 5 and Omnipod DASH® pods, providing everyday protection without compromising comfort or functionality.

    +Which devices are compatible with Podern CGM Overlay Tapes?
    Compatible Devices

    • Dexcom G7®
    • FreeStyle Libre 3®
    • Stelo® Glucose Biosensor
    • Lingo™ Biosensor

    - Each overlay tape is precision-cut for its respective sensor, providing enhanced adhesion while maintaining unobstructed device performance.

    + Will Podern expand compatibility to additional devices?

    - Yes. Expanding device compatibility is an ongoing part of our product development strategy. We are continually evaluating new insulin pumps, continuous glucose monitors, and emerging diabetes technologies as they enter the market.

    + How do I know which product to order?

    - Every product page clearly identifies compatible devices.
    If you're unsure which accessory is right for your device, our Customer Support team is happy to help before you place your order.

    + Do Podern accessories affect device performance?

    -No. Podern accessories are designed to complement compatible diabetes devices without interfering with their intended operation when used as directed.

    Always follow the manufacturer's instructions for your insulin pump or CGM and inspect your device regularly during use.

  • How long do the tapes & covers last

    - Both last through the duration of the pod lifecycle (3 days)

  • What is your refund policy

    - If for any reason you are unsatisfied with your purchase, reach out to us at info@podern.com and we will provide a shipping label and a refund.

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